Is Travel Assistance the New Essential for Every Journey?
The Voice of Chandigarh | Travel Trade Reporter
In today’s fast-moving travel landscape, disruptions are no longer the exception — they’re an expected part of the experience. According to a recent Global Airline Performance Report, over 25 million bags were reported mishandled globally, and more than 35% of all flights faced delays exceeding 60 minutes. While travel demand has bounced back post-pandemic, the quality of the journey often hasn’t kept pace. Travellers are facing longer wait times, more lost luggage, and higher levels of uncertainty at every step.
This is where the gap between travellers’ actual needs and travel reality becomes clear. Insurance coverage may reimburse financial loss after an incident, but it doesn’t show up when a bag goes missing, when a connection is missed, or when travellers are stranded at a foreign airport with no immediate assistance.
What travellers need today isn’t just reimbursement. They need real-time help. They need assistance.
Recognising this shift, ASEGO has launched ASEGO BOLT+, a powerful new travel assistance bundle created by combining three of its most effective services—TrackMate, WaitMate, and ChatMate. Together, they deliver rapid response and real protection, exactly when and where customers need it most.
TrackMate enables global, real-time baggage tracking across all airlines and routes, with guaranteed compensation of up to ₹66,000 per checked-in bag (up to two bags) if the luggage isn’t recovered within 96 hours.
Similarly, WaitMate automatically activates premium lounge access if a flight is delayed by more than 60 minutes—offering travellers comfort instead of frustration. Coverage extends across up to four flight segments in a single trip and includes access to over 1,300 lounges across more than 100 countries.
Adding another layer to this assistance ecosystem is ChatMate, ASEGO’s global connectivity solution that ensures travellers stay connected from the moment they land. With instant international eSIM activation across multiple countries, ChatMate eliminates the hassle of searching for local SIM cards, unreliable Wi-Fi, or expensive roaming charges—enabling travellers to access maps, airline updates, emergency support, and stay connected with loved ones without interruption.
This isn’t just a service upgrade — it’s a mindset shift. Travel assistance is no longer an add-on; it’s becoming a baseline expectation. As a travel advisor or booking partner, offering BOLT+ is more than an upsell — it’s about being proactive, customer-centric, and aligned with what modern travellers truly value: peace of mind and dependable support.
ASEGO BOLT+ empowers travel agents to move beyond selling destinations and start offering dependable journeys. It’s time to think beyond insurance and give your customers a protection layer that actually travels with them. Whether it’s a family vacation, a corporate itinerary, or a solo international trip, assistance like this transforms stress into trust.
