Administrator UT Chandigarh Holds Samaadhaan Shivir at Daddumajra; Launches LokSamadhan Unified Grievance Monitoring System
The Voice of Chandigarh
The Governor of Punjab and Administrator, Union Territory, Chandigarh, Gulab Chand Kataria, held a Samaadhaan Shivir at Guru Dronacharya Stadium, Daddumajra, for residents of Dhanas and Daddumajra, reaffirming the Chandigarh Administration’s commitment to citizen-centric, transparent and responsive governance.
This was the first-of-its-kind Samaadhaan Shivir organised by the Chandigarh Administration. Present on the occasion were H. Rajesh Prasad, IAS, Chief Secretary, UT Chandigarh, along with all senior officers of the Chandigarh Administration and representatives of various departments.
During the Samaadhaan Shivir, residents of Dhanas and Daddumajra presented their grievances and concerns in detail, one by one, before the Administrator. The issues raised pertained to a wide range of subjects including civic amenities, public services, sanitation, water supply, electricity, roads, street lighting, housing, health services, education, social welfare schemes, solid waste management, public safety, and other infrastructure- and service delivery-related matters. Officers of the concerned departments were present at the venue and provided on-the-spot factual updates regarding the status of the grievances, clarified queries raised by the residents, and explained the steps already taken or proposed to be taken for their resolution. Many matters were readily resolved on the spot, while policy-related issues were taken up for appropriate action.
During the Samaadhaan Shivir held at Guru Dronacharya Stadium, Daddumajra, teams of various departments of the Chandigarh Administration received a total of 76 grievances from residents, out of which 40 grievances were personally heard by the Administrator during the shivir. The complaints were duly recorded by the departmental teams present at the venue and forwarded to the concerned authorities for necessary action and time-bound redressal. The Administrator issued clear and time-bound directions to the concerned officers for early redressal of the grievances, while emphasizing the importance of coordinated efforts, accountability and regular follow-up to ensure effective outcomes.
The Administrator assured that all grievances raised during the Samaadhaan Shivir would be resolved in a timely manner. He stated that he, along with all officers of the Chandigarh Administration, remains readily available to address the issues and concerns of citizens, and emphasized that grievances are regularly taken up during the weekly Janta Darbar, which provides an accessible platform for public interaction. He added that in case any issue remains unattended, citizens are welcome to approach the Janta Darbar or visit Lok Bhavan for redressal.
He further informed that such Samaadhaan Shivirs will be held once every month at different locations across the city, especially in colonies, so that residents of those areas can personally put forth their grievances and interact directly with the Administration.
On the occasion, Gulab Chand Kataria formally launched the Lok Samadhan – Unified Online Grievance Monitoring System of the Chandigarh Administration. The portal, available at https://loksamadhan.chd.gov.in, enables citizens to register and monitor their grievances online at any time and from anywhere, thereby eliminating the need for repeated physical visits to government offices. Citizens can also register their grievances through the online portal for redressal.
Under the Lok Samadhan system, citizens can submit grievances through mandatory registration using a valid mobile number verified via OTP. Upon submission, an electronic acknowledgment along with a unique Grievance Number is generated and shared with the complainant through SMS, enabling real-time tracking of grievance status and ensuring transparency in the redressal process.
The Lok Samadhan portal provides a centralized digital mechanism for receiving, processing, monitoring and resolving public grievances across departments. The system facilitates structured workflows, defined timelines for disposal, and effective inter-departmental coordination, while significantly reducing manual intervention and paperwork. This initiative is expected to enhance administrative efficiency, strengthen accountability and ensure timely delivery of public services.
The Administrator stated that the implementation of LokSamadhan will significantly strengthen the public grievance redressal mechanism, improve coordination among departments, and further enhance citizens’ confidence in the Chandigarh Administration.
