CPDL strengthens its consumer-centric services by introducing monthly electricity billing
Billing cycle commenced before 19 January
A significant step towards improving accuracy in billing and enhancing service efficiency
The Voice of Chandigarh
Chandigarh Power Distribution Limited (CPDL) has introduced monthly electricity billing for its domestic and non-domestic consumers with effect from 19 January 2026. This initiative is a major step towards improving operational efficiency, ensuring greater accuracy and transparency in the billing process, and making the overall system more convenient for consumers.
This move reflects CPDL’s commitment to providing improved consumer services and enhancing accuracy in billing.
With the introduction of monthly billing, CPDL will modernise meter reading and billing processes through upgraded infrastructure and advanced technology. Monthly billing will make meter reading more regular, enabling consumers to closely monitor their electricity consumption and manage household and business expenses more effectively. It will also spare consumers the inconvenience of paying unexpectedly high bills arising from longer billing cycles.
On the occasion, a CPDL spokesperson said, “From January 2026, CPDL is introducing monthly billing for all its domestic and non-residential consumers in Chandigarh. Currently, bills are issued once every two months. This step, taken in accordance with the directions of JERC, will provide relief from high bills, enhance transparency in the billing process, and improve operational efficiency. Consumers will also be able to access duplicate bills directly on their mobile phones without any additional charges, making billing simpler and more consumer-friendly.”
By reducing the billing interval, CPDL aims to improve operational efficiency while ensuring a more accurate reflection of actual electricity consumption patterns. CPDL remains committed to providing reliable power supply to consumers in Chandigarh, ensuring swift grievance redressal, and delivering world-class services.
To support consumers during this transition, CPDL has further strengthened its official and service channels so that consumers can easily access information and billing support, and have their grievances addressed promptly.
· WhatsApp Services: 924021666 (“Send ‘HI’ and choose the required service”)
· 24/7 Call Centre: 19121 / 9240216666
· CPDL Mobile Application: Available on Android and iOS
· Website: www.chandigarhpower.com
· Email: connectcpdl@rpsg.in
· Physical Support: 14 complaint centres and 10 subdivision offices across Chandigarh
Consumers are advised to use only these official CPDL channels for any billing-related information, queries, complaints or services, and not to share personal details such as OTPs with unauthorised sources.
With the launch of monthly billing, CPDL has further strengthened its commitment towards consumer-centric reforms, digital empowerment, and efficient power distribution for the residents and businesses of Chandigarh.
