Is Travel Business Protection the Safety Net Agencies Can’t Afford to Ignore?

The Voice of Chandigarh

A single name error on an air ticket cost one agency ₹85,000. Another bore rebooking charges when a missed flight forced an elderly couple’s trip cancellation. More seriously, the Supreme Court upheld a ₹13.5 lakh compensation order against a leading OTA after a medical emergency abroad was mishandled. Beyond service errors, exposures include fraud and cybercrime: in 2022, a forex operator absconded with client funds, while in 2023, a Goa-based agency suffered a data breach. Even vendor issues can trigger claims, such as a negligence lawsuit over an unsafe homestay in Leh.

Travel businesses are accountable not only for their own operations but also for partners, vendors, and staff. They handle sensitive data, finances, and life-critical situations — where missteps can damage both reputation and bottom lines.

Recognising this, ASEGO has launched Travel Business Protect. It’s tailored to the sector, offering broad protection across operational and legal risks. It covers legal defence, lawyer fees, court costs, and payouts if clients succeed in claims. It safeguards against staff errors, lost documents like passports, and third-party bodily injury or property damage. It extends to accidents such as slips, falls, or transport mishaps, with medical and emergency expenses included.

“Travel partners today are custodians of trust, finances, and safety,” says Dev Karvat, Founder and CEO of ASEGO. “We designed Travel Business Protect to secure their work and reputation at every level.”

Note: Asego Global Assistance Limited (“Asego”) provides travel assistance and business protection solutions, including liability, office, and cyber cover. Insurance products are underwritten by IRDAI-authorised insurers, subject to solicitation, and distributed under Asego Insurance LLP (IRDAI Reg. No. CA0776). This material is informational only, creating no binding obligation unless confirmed by an authorised representative. Policies are governed by insurers’ terms, conditions, and exclusions. Asego disclaims liability for third-party services.