Vietnam Airlines : Important Announcement

The Voice of Chandigarh :

Vietnam Airlines announces passenger service system conversion scheduled from 01:15 to 13:00 Vietnam time on April 18, 2024 (18:15 April 17 to 06:00 on April 18, 2024 – UTC time). Following this period, the system will return to normal operation to serve our customers.

This activity is anticipated to impact the following:

Booking services, ticket purchases, refunds, and changes on the website, mobile application, as well as at ticket offices and agents of Vietnam Airlines.
Online check-in and airport check-in times.
Mileage accrual and redemption of the frequent flyer program.

Vietnam Airlines sincerely hopes for passengers’ understanding should any inconvenience arise during this period.

To minimize the impact, Vietnam Airlines recommends passengers consider their plans regarding the aforementioned services during the system change on April 18, 2024. If there are any changes, please contact the place of purchase before April 18, 2024, for assistance. Additionally, passengers should be mindful if they have flights during this period as follows:

Stay updated on flight schedule changes announced by the airline via the phone number and email registered for ticket purchase or through the ticket office or agent where the ticket was purchased.
Limit changes to flight itineraries during the system change period.
Provide complete flight tickets with ticket numbers, booking codes, identification documents, and the Lotusmile membership card when checking in.
Follow passenger luggage rules. Checked luggage should have tags with the passenger’s name and contact information to prevent loss or being taken by mistake.

Services will return to normal immediately after Vietnam Airlines completes the system change.

For flight information updates and support, please visit the website www.vietnamairlines.com, mobile app “Vietnam Airlines,” Zalo (https://zalo.me/3149253679280388721), the official fan page fb.com/VietnamAirlines, official ticket offices, agents, and the customer care hotline 1800 570 99 65 (in India) or +842438320320 (in other countries).